รีวิว จากผู้เชี่ยวชาญ
รีวิวเชิงบวกล่าสุดจากผู้ใช้
(รีวิวผู้ใช้งานไม่ได้ผ่านการตรวจสอบ)
รีวิวเชิงลบล่าสุดจากผู้ใช้
(รีวิวผู้ใช้งานไม่ได้ผ่านการตรวจสอบ)
รีวิว จากผู้เชี่ยวชาญ
ในแง่ของ VPN แล้ว ส่วนใหญ่จะได้คุณภาพเท่าที่คุณจ่ายไป ดังนั้นตอนที่เราเห็นว่า Surfshark มีราคาที่ถูก เราจึงรู้สึกสงสัยเกี่ยวกับรีวิวดี ๆ ของมัน เพื...
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รีวิวเชิงบวกล่าสุดจากผู้ใช้
มีฟีเจอร์ดีๆ มากมาย
ผมเลือกใช้ Surfshark เนื่องจาก Whitelisters และ Multihop หลังจากนั้นผมก็พบว่ามันยังมี smart DNS และไม่... จำกัดจำนวนอุปกรณ์ที่เชื่อมต่อได้ ผมก็เลยเริ่มใช้ vpn กับสมาร์ททีวีและอุปกรณ์อื่นๆ บางครั้งการเชื่อมต่อกับเซิร์ฟเวอร์อาจจะนานถ้าใช้ Multihop แต่จะว่าไปแล้วผมก็พอใจกับการใช้บริการนี้นะเพิ่มเติม
รีวิวเชิงลบล่าสุดจากผู้ใช้
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.เพิ่มเติม
รีวิว จากผู้เชี่ยวชาญ
VPN Tracker is an excellent VPN for Mac and iOS devices, as can be shown with their high-quality iOS interface. VPN Tracker offers servers that are mainly meant for professional, business internet usage, which differs from the usual focus of using VPNs for personal use. Unlike personal VPNs, VPN Tracker lets you connect to multiple servers all over the world at the same time, so you can communica...
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รีวิวเชิงบวกล่าสุดจากผู้ใช้
ยังไม่มีรีวิว
เขียนรีวิว
รีวิวเชิงลบล่าสุดจากผู้ใช้
Worst Tech Support Ever
I had been using VPN Tracker and World Connect for a number of years, and I don't know why. I guess on... e would call it lazy. I figured that it was easier than looking for alternatives. Each and every year VPN Tracker (Equinux) would faithfully deduct several hundred dollars (495.00) from my bank account (through credit card "on file") for the 12 months following the payment.
All was humming along well until I needed tech support. That is when I realized how bad VPN Tracker was. Tech support? What tech support? It's almost non-existent. Keep in mind that VPN Tracker and World Connect are not freeware. They are fully chargeable software licenses. Yet, there is no number to call; only contact via email. Seriously? Email-only? C'mon, this is crazy. One pays a fairly high amount for use of their software for what would be considered a critical need, only to be at the mercy of whenever their support staff decided to acknowledge and reply to the request. My request for assistance was ignored for almost a week before the unending string of emails between Rafael and myself lead to nowhere. You know the drill. You contact tech support. They contact you back with a link to their FAQ's that have no relevance to the reason for contacting them in the first place. I finally gave up.
At that point, I decided to move on and canceled my automatic renewal, which was scheduled to happen this July 2021. I fully expected usage of VPN Tracker and World Connect for the next four months. Not true, I come to find out. Because I canceled my auto-renewal, I wanted to delete my credit card information. That makes sense. Why have credit card information sitting on the servers of a company you no longer will be using when the subscription expires?
Unfortunately, the credit card information can not be deleted by the subscriber, or so I come to find out. I then contacted Equinux and asked that my credit card information be removed from my account since I was not auto-renewing. Their reply was something that shocked me. They informed me that, if they delete the credit card info, it would then delete usage of the program even though I was paid through July 2021. This is why I left Equinux and VPN Tracker. They are the worst of all services I have ever used. Arrogant is a kind word. Save yourself the grief and look to any of the others, as I have.
For the record, I have signed with Express VPN for anonymity and Sonic Mobile Connect for access to my local VPN. Goodbye Equinux and VPN Tracker. I wish I could say it was nice, but unfortunately, you soured me on our program with your policies and practices.เพิ่มเติม
TH
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