Express VPN is TERRIBLE!After reading all of the rave reviews, I signed up for ExpressVPN. Express VPN constantly causes me to lose my internet connection on my Dell XPS Laptop, Windows 10 especially when booting the computer or waking the computer. I then have to disconnect Express via the task manager and reconnect to internet. It sometimes kills my connection in the middle of tasks. There is no telephone support. Email to support went unanswered. After troubleshooting with Chat and sending my log files which are fine, Chat Support simply said that this was a problem their engineers are aware of. Whaaaaat? So when, if ever, will there be a fix?? Worthless service, Terrible support! Deserves zero stars.
Unreliable service, horrible customer serviceI emailed them to cancel and receive a pro-rated refund after their service,I had not worked for at least a full month, but they failed to even cancel my account, and now claim that I owe them for the next billing cycle. By email, in our conversation, they repeatedly failed to professionally comply, and are still dishonestly pretending that I owe them.
Express VPN is TERRIBLE!After reading all of the rave reviews, I signed up for ExpressVPN. Express VPN constantly causes me to lose my internet connection on my Dell XPS Laptop, Windows 10 especially when booting the computer or waking the computer. I then have to disconnect Express via the task manager and reconnect to internet. It sometimes kills my connection in the middle of tasks. There is no telephone support. Email to support went unanswered. After troubleshooting with Chat and sending my log files which are fine, Chat Support simply said that this was a problem their engineers are aware of. Whaaaaat? So when, if ever, will there be a fix?? Worthless service, Terrible support! Deserves zero stars.
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2.0
Unreliable service, horrible customer serviceI emailed them to cancel and receive a pro-rated refund after their service,I had not worked for at least a full month, but they failed to even cancel my account, and now claim that I owe them for the next billing cycle. By email, in our conversation, they repeatedly failed to professionally comply, and are still dishonestly pretending that I owe them.
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