Subpar service complimented with rude support, pay your money, and get rude support and service. The problem is not canceling the lifetime access to the VPN the problem was actually replying to that and saying it is my fault that I decided to buy from them :) and sadly they were right.
This company shown they are shady and bunch of thieves by selling lifetime plans and cancelling them after a year, are you really want to put your safety at hands of such people? I would never trust them!
Previously highly responsive, I have been unable to get a reply this year and have been unable to access the UK servers for several weeks, Are they even still in business? I got a single response to 5 support tickets during the past several weeks, and that was simply “try again now”. Which I did, to no effect. Will cancel and use Vypyr, which I have found to be much more reliable.